Tuesday, February 9, 2010

Bible study group at the library

To the patron who wrote asking to form a Bible study group at the library...

Although our meeting room is available for rental to community organizations our meeting room policy does not permit use by religious groups.

Maria Esche
Reference/Adult Services Librarian

Overdue fines

To the patron who wrote "I have just returned from the library where I was told I could not use my card due to overdue fines. I have not received any notification of these fines..."

We did not get your name and contact information because the suggestion file ran out of space. When library materials are returned after the due date, the overdue fines remain on your record and when the total reaches $10.00 your card cannot be used until the account is cleared. We do send overdue notices but we do not send notices about fines remaining on your record once the materials have been returned.

Maria Esche
Reference/Adult Services Librarian

Look into functionality of overdue notices

To the patron who asked us to "look into the functionality of ...overdue and e-mail reminders"...

We are very sorry you have had trouble receiving our notices. It is possible that they are being inadvertently filtered out as spam. The best way for us to resolve this problem is for you to call us and speak to Joanne or Maria at the Reference Desk. We can check your account to make sure we have your contact information correctly. Then we will send a test e-mail to you and see if you receive it. We do send e-mail to patrons with both comcast and gmail accounts successfully, so we should be able to resolve this problem. Thank you for your patience and we'll wait for your call.

Maria Esche
Reference/Adult Services Librarian

Monday, February 8, 2010

Try to get some modern CD's

Suggestion:
Try to get some modern CD's (Jay Sean and Lady Gaga)

Our answer:
We currently have Lady's Gaga's CD, The Fame and I will look into getting Jay Sean's CD as well.

Thanks for the suggestion!

Joanne Parra
Reference Librarian